Frequently Asked Questions
What is the status of my order?
To check the status of your order, go to Orders. Here’s what you will see:
Preparing for Shipment: This means we’re currently processing and packing the goodies for your pet. You’ll receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information.
Shipped: Your order has left our warehouse. Within 24 to 48 hours, you will also see a link to track your package.
Delivered: Your order has arrived! Orders are delivered 7 days a week before 10 p.m.
How Do I Cancel or change my order?
A message about current events: Our teams are focused on serving as many customers as possible, and due to high demand we’re temporarily not able to change existing orders.
If your order hasn't shipped yet, you can cancel it from your account. Go to Orders, click on the order you want to cancel, and click the "Cancel This Order" link.
If you need help canceling your order, please send us a message with your order number. We will resolve it as quickly as possible so that your experience is simple and worry-free. If we have already processed your order, we may not be able to cancel it. In that case, we will issue you a refund. We also accept returns within 30 days of purchase.
How long does it take to get my order?
Most customers can expect to receive their Landscape Lighting Products within 1 to 3 days. Orders that require personalization may take longer to ship
How much is shipping?
We offer free ground shipping on most orders (restrictions apply).
Do I need to be there to sign for it?
Nope! If you're not home, the driver will leave your package at the door or with your doorman..
Do you ship to P.O. boxes, APO/FPO addresses, or international addresses?
No – at this time we are unable to ship to P.O boxes, APO/FPO addresses, and international addresses. We currently only ship within the contiguous US.
What happens if my package gets lost?
All items purchased from TopNotchLandscapeLighting.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.
How do I make a purchase?
To place an order, make sure you are logged in to your Top Notch Landscape Lighting account or create a new account.
Next, search for the items you would like to order. Use the search bar at the top of the page to search for products. Or, click “Shop by Collection” to browse different categories. Click on a product to see more details. To add the product to your cart, click on the orange button that says “Add to Cart.”
After you add something to your cart, you can keep shopping or check out. To check out, click on the orange button that says “Proceed to Checkout.” While you’re shopping, you can always click the cart in the upper right corner of your screen to view your shopping cart or proceed to checkout.
On the checkout page, add or select your shipping address. At this time, we only ship within the contiguous U.S. Next, add your select your payment method. Before you place your order, review the items in your cart. Any discounts or promotions will be reflected in your Order Total. When you’re ready, click the orange button that says “Place Order.” We’ll send you an email confirming your order
When will my payment method be charged?
Your payment method will be charged automatically on the date the order is shipped. As soon as you place your order, you may see a pending charge for the total amount of the order. The pending charge will disappear 24 to 48 hours after your order ships. There's no need to call or update anything online.
Why is my credit card not working?
If you’re having trouble with your credit card, make sure the billing address matches the address on file with your credit card and/or bank. Enter the name and credit card number exactly the way you see it on the card. Before you place your order, add the CVV, a 3-digit code found on the back of your card.
What information do I need to check out?
Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, Apple Pay and PayPal. We also accept Top Notch Landscape Lighting Gift Cards.
Do you offer senior citizen or military discounts?
At this time, we do not offer any additional discounts for veterans or senior citizens. If you’re looking for additional savings, check out Today’s Deals.
What do strikethrough prices mean?
You may see strikethrough prices like this while shopping for your Landscape Lighting Fixtures:
Was Price: $14.99
List Price: $14.99 Was Price: This price is determined by the recent price history of an item sold by Top Notch. The Was Price is a price that was offered for at least 30 of the past 90 days. List Price: This is the suggested retail price of an item from a manufacturer, supplier, or other retailer. It’s not necessarily a price that was available from Top Notch Landscape Lighting or other retailers.
How do I request a return or replacement?
Our return policy is simple and worry-free: If you're not 100% unconditionally satisfied with your Landscape Lighting Supplies, you can return them within 30 days of purchase. If you would like to request a return or replacement, please send us a message with your order number. TopNotchLandscapeLighting.com does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, TopNotchLandscapeLighting.com does not take title to the refunded item.
What is the status of my refund?
Depending on your banking institution, your refund will be credited back to your original payment method(s) in 3 to 5 business days.
How do I contact customer service?
You can reach one of our devoted customer service reps at 1-949-245-6213. You can also chat or email info@TopNotchLandscapeLighting.com, and we'll get right back to you with a response.
What are your customer service hours?
We're available all day every day, 24/7, 365 days a year by Email & by phone Monday to Friday 8am To 5pm PST.